Juicy Couture Products Ask & Questions
1. How do I order on juicyjewelrysale.com (website)?
Ordering on juicyjewelrysale.com (website) is easy and safe. Once you have found the item you would like to purchase, click on the "Add This To My Cart" button to place it in your Shopping cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.
2. How long will it take for my order to be processed and delivered?
Once you have submitted the order and completed your payment, we usually need 1-2 working days to process the order ,and then it will takes 7-12 working days for goods delivery.As a gift ,please order 15 days in advance.
3. How can I check the status of my order?
You can login our website then visit your account. You can check your order in the order history.
4. How much is shipping for each order and how can I track my parcel online?
We only charge $3.99 for shipping no matter how many items you purchase at a time.Besides,if the amount is more than $500,we offer a free shipment. The tracking number would be sent by email once the items have been shipped and you can trace the items online.
5. What kind of currency do you accept?
At present, we accept USD.
6. What should I do if I never received the shipment?
After we provided the Tracking Number, the customer should track the juicy couture items online frequently to avoid the unaware troubles in the delivery process. You can email our sales team directly on the lost shipment and we will deal with them ASAP. Once we are convinced that the item was lost, we will replace a new shipment to you or refund. However, we will not be responsible for the lost if you have provided incorrect information when finished the order form.
7. What kind of payment do you accept?
Currently there are two ways. Most customers are used to accept online payment with credit card. If customers don't have credit cards , or need to buy large sums of goods, we strongly recommend paypoint and Western Union Money Transfer.
(1). Online payment with credit card. This is the most frequent payment. It is fast and efficient.
(2). Western Union Money Transfer. We can accept payment by West Union when you want to order large sums of juicy couture (usually 500 GBP above). Please go to http://www.westernunion.com/info/selectCountry.asp to find your agent and confirm you can pay by West Union, then contact us to get our receiptor information of West Union.
8. Do you ship your juicy couture worldwide?
Yes, we send the items worldwide.
Thanks a lot for your support and attention. If you have any excellent ideas or suggestions, please contact us.
