Jewelry
Juicy Couture Products Ask & Questions
Purchasing, shipping, & ordering Questions:
1. How long will it take for my order to be processed and delivered?
Once you have submitted the order and the status of your payment is completed, it will normally take 1-2 working days for us to process the order ,and then it will takes 7-12 working days for goods delivery.
2. How can I check the status of my order?
You can login our website then visit your account. You check the status of your order in the order history.
3. How much shipping will be charged for each order and how can I track my parcel online?
The tracking number would be sent by email once the items have been shipped.We also support No matter how many items you purchase per transaction, we only charge $3.99 for shipping. The shipping of the items is online traceable. If the amount is more than $500, we offer a free shipment.
4. What kind of currency do you accept?
At present, we accept USD.
5. What should I do if I never received the shipment?
After we provided the Tracking Number, the customer should track the items online frequently to avoid the troubles unaware in the delivery process. You can email our sales team directly on the lost shipment and we will investigate the case. Once we are convinced that the item was lost, we will replace a new shipment to you or refund. However, we will not be responsible for the lost if you have furnished incorrect information in the order form.
6. What methods of payment do you accept?
There are currently two ways to pay. Most customers are used to accept online payment with credit card. If customers don't have credit cards available, or need to buy large sums of goods, we strongly recommend paypoint and Western Union Money Transfer.
(1). Online payment with credit card. This is the most frequent payment method. It is fast and efficient.
(2). Western Union Money Transfer. We can accept payment by West Union when you want to order large sums of juicy couture (usually 1,500 GBP above). Please go to http://www.westernunion.com/info/selectCountry.asp to find your agent and confirm you can pay by West Union, then contact us to get our receiptor information of West Union.
7. Do you ship your juicy couture worldwide?
Yes, we send the items worldwide.
